Shipping policy

We offer fast worldwide shipping! Please note that we require 1 to 3

working days on average to fulfill your order before dispatching it. Rest-

assured we are doing everything in our power to get your order to you as soon as

possible! Once your order is dispatched, depending on your

country or region, estimated delivery time is between 7 to 15 business

days. Please consider any holidays that might impact delivery times.

For pre-ordered or back-ordered items:

Items that are available for purchasing don't mean it is  'in stock'. Most of

the orders will be shipped out within 10 business days. Pre-orders are

processed within 2-4 weeks. If your order contains a pre-ordered or

back-ordered item, we will ship any items we have available

immediately and ship the items that are pre-ordered or back-ordered

immediately when we have them available. So if you ordered more than

one item on a single order and receive only a part of your item don't

worry, you will receive your other items shortly after.

Free shipping and Extra charges:

Free shipping is only available with certain amount of purchase or during

promotions and activities.( not include large-sized products). Shipping

costs for orders over 199cad are free of charge within North America.(

not include large-sized products). Please Note ：Extra shipping cost will

applied for large-sized products, such as Cat Bed, Litter Box, Cat Trees,

etc.

Tracking your order:

You will receive a confirmation email and/or text message, if you

provided a mobile phone number, containing a tracking ID and a link to

follow the journey of your package. To track your package you can visit

our Tracking Page If you are unsure of your Tracking ID please use our

Order Lookup form located Here. Please allow 1 to 3 working days for the

tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping

address entered is correct. We do our best to speed up processing and

shipping time, so there is always a small window to correct an incorrect

shipping address. Please contact us immediately if you believe you have

provided an incorrect shipping address.

Lost/Stolen Packages：

Remi is not responsible for lost or stolen packages. If your tracking

information states that your package was delivered to your address and

you have not received it please report it to your respective shipping

carrier at the information provided to you on our Tracking Page. If you

have any further questions on how to do this please reach out to our

customer support team.