Refund policy

1.What is your return policy?

In order to avoid cross-infection between pets, Panimal

does NOT accept any forms of exchange or return.  However, if there is a

defect from the manufacturer, you have 15 days from the date of

purchase to exchange for a replacement. Purrre products have 30

days from the date of purchase to exchange for a replacement.

To report a defected item, please email us at panimal2023@gmail.com

with the following information.

• • • Photograph of the item and a closeup of the defected part
    • Order number

2.When will I receive the refund?

Refunds will be processed within approximately 7 to 10 business days

after we receive your return. The exact time can vary and is subject to

the individual payment provider. Once refunds have been processed, we

recommend contacting your payment provider for updates. All original

shipping charges are non-refundable.